Returns, Replacements & Warranty

At ENEM, we aim to make your experience smooth and hassle-free. Here's everything you need to know, explained simply.

📅 7 Days from delivery
🎥 Unboxing video mandatory
💬 Support via Call / WhatsApp

Is my product eligible?

Return requests must be raised within 7 days of delivery.

  • Product is unused
  • Product is in its original packaging
  • Product is in saleable condition
  • Products damaged due to misuse or neglect are not eligible

How to request a refund

  1. Contact usCall or WhatsApp us at +91-9958404521
  2. Share product imagesSend clear images showing the product is unused and packed
  3. Reverse pickupOnce approved, we'll arrange a pickup from your address
  4. Refund processedYour refund is processed after we receive the product
Note: Reverse shipping charges will be deducted from the refund amount.
Free

Free Replacement

  • Wrong product delivered
  • Product is defective or incomplete
  • Complaint raised within 7 days of delivery
  • Or, the issue is covered under the product warranty

How to request a replacement

  1. Contact usCall or WhatsApp us at +91-9958404521
  2. Share details & unboxing videoSend your order details and the mandatory unboxing video showing the shipping label and order details
  3. Return pickupOnce your request is reviewed and approved, we'll arrange the pickup
  4. Replacement dispatchedAfter receiving and verifying the returned product, we ship your replacement
All replacements are subject to product verification and applicable policy terms.

Warranty Support

Products under warranty are fully supported by ENEM.

  1. We can arrange pickupFor your convenience, we can collect the product from you
  2. You pay one-side shippingOnly one-way shipping cost is charged to you
  3. Repaired/Replaced & shipped backOur team repairs or replaces the product and sends it back to you
Warranty covers technical/manufacturing defects ONLY. Physical damage, scratches, dents, breakage, mishandling, misuse, or damage caused by improper care are not covered under warranty.
🎥

Unboxing video is mandatory

A clear, continuous unboxing video showing the shipping label and order details is required for all claims. Claims without adequate video evidence may be rejected.

Quick answers

How many days do I have to raise a request?

You can request a return or replacement within 7 days of delivery.

I received a wrong or damaged product. Do I pay anything?

No. If the wrong product was delivered, or it is defective or incomplete, and you raise it within 7 days, the replacement is free.

Can I exchange for a different variant?

Yes. Since this is a customer-requested replacement, you'll pay shipping for both the return and the new delivery, plus any price difference.

Is shipping deducted from my refund?

Yes, reverse shipping charges are deducted from the refund amount.

Why do I need an unboxing video?

It helps us verify the condition of the product as delivered and resolve your claim quickly. Claims without adequate video evidence may be rejected.

Need help with an order?

Reach out and our team will guide you through the process.

📞 +91-9958404521